Should you need to return an item please send it back to us fully insured and pre-paid. The item must arrive unworn, in original condition, accompanied by the original packaging and receipt – within 14 days of placing the order. You will receive a full refund to the credit card in which the purchase was made minus the original shipping charge if all stated requirements are met. Returns will be processed upon receipt and an email confirmation will be sent. Please note that it may take up to 10 days for the refund to post to your account, depending on the cycle of your credit card. Please note, the online return / exchange policy does not apply in store. Please send returns to: Pams Lab / attn: returns Sluistuinen, Oude Helderseweg 85B 1817 BJ Alkmaar The Netherlands