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Customer Care

Customer Care

terms and conditions

shipping policy

Free 2nd day shipping offers (on purchases over 200€) apply only to The Netherlands. A signature is required upon delivery. If the signature upon delivery is waved, the insurance only covers the package until it is delivered. Pams lab cannot be held responsible for lost or damaged items.

Standard shipping rates apply to all other destinations, and import taxes & duties are paid by the recipient.

return policy

Should you need to return an item please send it back to us fully insured and pre-paid. The item must arrive unworn, in original condition, accompanied by the original packaging and receipt – within 14 days of placing the order. You will receive a full refund to the credit card in which the purchase was made minus the original shipping charge if all stated requirements are met. Returns will be processed upon receipt and an email confirmation will be sent. Please note that it may take up to 10 days for the refund to post to your account, depending on the cycle of your credit card. Please note, the online return / exchange policy does not apply in store.
Please send returns to: Pams Lab Sluistuinen Oude Helderseweg 85b 1817 BJ Alkmaar The Netherlands

exchanges

Like returns, we will accept exchanges if you send the item back to us, pre-paid and insured, within 7 days of receiving it. The jewelry must arrive unworn, in pristine condition, in the original packaging and with the receipt. Please email us at info@pamslab.com to notify us of your decision. Sorry, no CODs will be accepted and shipping charges will apply on all exchanges.

repairs

Our jewellery collections are hand-crafted and as with any product of this nature, natural wear and tear or accident may result in damage. We recommend any piece in this condition be sent to us for evaluation. After receipt a course of action will be determined and this usually entails sending the item back so it can be repaired. This process may take up to 6 weeks and there may be a fee associated with the repair, determined by the designer. All repair inquiries should be directed to jewels@pamslab.com or call +31 6 2951 1212.

special orders

Some pieces in our collections may be customized. This can include changes in ring size, chain length etc. These types of alterations would be considered a special order.

Special orders are non-returnable and non-refundable and require a deposit of 1/2 the total price.

These custom orders may take up to 8 weeks to produce depending on the production schedule of the individual designer.

back orders

On occasion an order may be placed for an item that appears to be in stock, but has actually sold before online inventory is adjusted. When this occurs, we will notify you as soon as possible. Items that are regularly stocked will be backordered and shipped as they become available.

terms of service

Pams Lab may use your personal information to:

  • [administer this website;]
  • [personalize the website for you;]
  • [enable your access to and use of the website services;]
  • [publish information about you on the website;]
  • [send to you products that you purchase;]
  • [supply to you services that you purchase;]
  • [send to you statements and invoices;]
  • [collect payments from you; and]
  • [send you marketing communications.]

Pams Lab will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Pams Lab will store all the personal information you provide on its secure servers.Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Information that Pams Lab collects may be stored and processed in and transferred between any of the countries in which Pams Lab operates to enable the use of the information in accordance with this privacy policy.In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world. You agree to such cross-border transfers of personal information.

Pams Lab may update this privacy policy by posting a new version on this website.You should check this page occasionally to ensure you are familiar with any changes.

This website contains links to other websites. Pams Lab is not responsible for the privacy policies or practices of any third party.

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